The railway ticket is in your name, and the passport is the ID that holds it
12306 states that real-name ticketing applies, that a valid ID document of the passenger must be shown when buying a real-name ticket, and that foreign passengers can purchase real-name tickets with valid passports usable under the related regulations. On the English 12306 site, only valid foreign passports are accepted. So the name on the flight and the name on the train ticket have to be the same passport — a ticket bought for someone else's document does not travel with you.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
The same passport is shown three times, not once
The FAQ is explicit: a passenger keeps the e-ticket information and the valid ID document used to buy the ticket, and shows that ID document to check in and out of the station and to get aboard the train. Entry, boarding, exit — three showings on one leg. A passport packed into checked airline luggage, or left with a hotel, breaks the leg.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
An itinerary sheet is not a ticket
12306 states that neither an itinerary sheet nor a reimbursement receipt can be used as a ticket. This is the specific failure mode of a rushed connection: the printout picked up at a counter or produced by a booking agent is not what the gate reads.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
There is no official number of minutes to arrive before
12306 says ticket sales and checking will be halted before train departure, and then hands the amount of time to each station: please refer to the station announcement for the time ahead. No figure appears anywhere on the page. The railway also names five places a queue forms — the ticket window, security check, ID verification counter, ticket gate and baggage consignment counter — and asks passengers to reserve enough time. That is the whole of the official guidance, so this page publishes no minutes figure of its own.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
Security screening is not optional and covers everything you carry
All passengers and the belongings they carry are subject to security check. On entering the station, baggage and belongings go into the dangerous goods inspector and the passenger walks through the security gate; a passenger travelling with a guide dog waits for an inspection with the dog. Anything an airline let you take on board still has to pass this gate, which runs on the railway's own catalogue rather than the aviation list.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
If the flight lands late and the train has gone: the change, not the refund
A ticket can be changed once — date, train number, seat class or arrival station. 12306 states that changes made after the train departs for switching to a same-day train are exempt from fees, and that a change to a next-day or later train after the train departs costs 40 percent of the lower fare. That is the rule that decides a missed connection on the railway side: another train the same day costs nothing to move to, tomorrow's train costs 40 percent.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
One change only, and a changed ticket cannot be refunded after departure
Endorsement or change of destination station is available to one ticket for only one time, and endorsed tickets cannot be refunded after train departure. If you change onto a later train and that one is missed too, the ticket has no second move left in it.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
Refund after the train has left: a narrow, discretionary window
The ticket cannot be refunded after the trip starts. In special cases, 12306 states, the refund can be handled within 2 hours after train departure with the approval of the chief of the station where the ticket was sold or the departure station on the ticket. The same page also states that the railway transport company can adjust the refund rules temporarily when necessary and asks passengers to consult the local station or watch the station announcement — so none of this ladder is guaranteed to be in force on the day.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
Air-rail through tickets exist, and the one thing stated about them is an exclusion
12306's English site names an air-rail/waterway-rail ticket type once: among the ticket types excluded from the free-refund concession that lets a registered 12306 user refund one order per day within 30 minutes of purchase and at least 4 hours before departure. Rebooked, multi-ride and periodic, pre-ordered, waitlisted and group tickets are excluded alongside it. That the product exists and that it sits outside that concession is all the official pages gave this pass.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
The airline's duty on a missed connection is a flight rule, not a rail rule
A train bought on 12306 is a separate contract from the flight. The carrier's obligation when a connection is missed sits in the civil aviation rules and is published on this site's flight disruption page; the railway pages above say nothing about flights at all. Where the two meet is only in the rail change ladder: the railway treats a late arrival at the station as a missed train, not as a disrupted connection.
Official source: China Railway Customer Service Center, 12306 (www.12306.cn), English site — 12306 CHINA RAILWAY — FAQ (Ticketing, Endorsement and refund, Miscellaneous) (read September 30, 2026)
Whether a railway station sits inside the terminal: the airport's own site does not say
The airport operator's pages for Shanghai Hongqiao — the English page and the Chinese page, both opened this pass — carry no mention of a railway station. The English page's facilities list runs from inquiries and lost and found to wheelchair rental and SIM cards, and its only transport-card entry is a city transit card; the Chinese page returns zero matches for 火车, 铁路 and 高铁. So this page states no distance, no walking time and no adjacency for any airport. That layer stays unconfirmed rather than being filled in from a search summary.
Official source: Shanghai Airport Authority (www.shairport.com) — Shanghai Hongqiao International Airport — official airport pages (English and Chinese) (read September 30, 2026)