In-trip recovery

Lost something at Beijing Capital Airport: the two 24 hour offices, the documents they ask for, and the clocks on your item

In short

I left something in a Beijing Capital Airport terminal. What is the published procedure?

Two entry points: the airport's online lost-property listing, which has run since 2010-12-20, or a call to a terminal lost-and-found office. The offices are in the basement level of Terminal 2 and inside the passenger service centre on the west side of level 1 of the T3-GTC, both on 010-96158 and both open 24 hours. To collect in person you bring the original of a valid document — the notice names an identity card or a passport — plus, if you lost the item on transport into or out of the airport, the relevant ticket and your seat details. Someone else may collect with your hand-signed authorisation, your document in original or photocopy, and the original of theirs. Or a courier can collect, which is the only route that takes electronic copies rather than originals.

Back to the transport hub

Applies to

Items lost inside a Beijing Capital Airport terminal building, which is the scope the first item of the airport's own claim notice sets. An item left in a foreign carrier's cabin is handled by that carrier, not by the airport.

Check before you rely on it

This page covers one airport. Beijing Capital's page was read in full; the Shanghai Airport Authority lost-and-found section page was opened in the same pass and carried no claim procedure, counter location, opening hours or direct line, so the Shanghai door numbers and phone numbers circulating on aggregator pages are not published here. No other airport's page was opened. The notice itself is dated 1 January 2021 and is signed by the Capital Airport Public Security Bureau; the other sections carry no dates of their own, so everything here is dated by the day this site read the page.

Information checked:

Settle one question before anything else: was the item left in the terminal, or on the aircraft? The airport publishes a procedure for the first and hands the second to the airline.

The published sequence

Three ways to get it back, and what each one asks for

  1. 1.Start with the two entries the airport names: the online lost-property listing, or a call to the terminal lost-and-found office. The page gives these as alternatives, not as a sequence.
  2. 2.Be ready to describe the item. The second item of the claim notice requires the owner, when verifying the details of a lost item, to describe its features and the place of loss in detail.
  3. 3.Allow for the update rhythm. The online listing is updated daily on working days, Monday to Friday; outside working days, at weekends and on public holidays, updates roll over to the next working day and are made in one batch.
  4. 4.To collect in person, bring the original of a valid document. The notice names an identity card or passport as valid documents and requires the original. If the item was lost on transport into or out of the airport, also produce the relevant ticket — the notice names air tickets, boarding passes, airport bus tickets and airport express rail tickets — and give seat details in as much detail as possible.
  5. 5.To send someone else, bring three things. A letter of authorisation signed by the owner in their own hand; the original of the owner's valid document, or a photocopy of it; and the original of the collector's valid document. Where the item was lost on transport into or out of the airport, the collector also produces the ticket and seat details.
  6. 6.To have it couriered instead, follow the airport's five steps. Call or check the airport website, mini-programme or app for the item's details; confirm with the lost-and-found office that the item can be couriered; download the authorisation form template from the website, mini-programme or app; send the hand-signed form and an electronic copy of a valid document to the courier company or to the T2/T3 service mailbox; and the courier collects and ships once the details check out.

The two offices, as listed

Where to go, what to ring, and when they are open

Both entries come from the service-location section of the airport's own lost-and-found page. There is no Terminal 1 entry on it.

TerminalService locationTelephoneHours
Terminal 2Basement level of Terminal 2010-9615824 hours
Terminal 3Inside the passenger service centre, west side of level 1 of the T3-GTC010-9615824 hours

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

The published facts

Scope, documents, clocks, custody and the end point

Each line links the official page and the day we read it. Sources read 2026-10-09.

Two entry points, one of them a listing that has run since 2010-12-20

The page states that the airport's online lost-property listing system went into service on 2010-12-20, and that someone who has lost an item at Capital Airport should either use the lost-property listing search or telephone the terminal lost-and-found office. Those two are given in parallel, so neither is a precondition for the other.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

Items are listed online for 1 year, counted from the day they were picked up

Every item received by the lost-and-found office is listed online for 1 year, and the page is explicit that the period runs from the date the item was picked up — not from the date the owner reports the loss. Beyond 1 year the page asks the owner to telephone the terminal lost-and-found office instead of searching the listing.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

The end point, as the airport states it under the Civil Code

The notice closes on where an unclaimed item ends up: under the Civil Code of the People's Republic of China, a lost item that no one claims within 1 year from the day the lost-property announcement is published becomes the property of the state and is turned over to the state treasury according to law, and the lost-and-found office no longer provides a search or return service. Note the starting point in this sentence — the day the announcement is published — which is a different starting point from the 1 year online listing counted from the day of pick-up. The two are kept apart here because the page keeps them apart.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

The notice is signed by the airport police, dated 2021-01-01

The lost-property online listing notice on this page is signed by the Capital Airport Public Security Bureau, and its date is written out in Chinese characters for 1 January 2021. That matters for reading the rest of the page: the authority behind the procedure is a police body, not a commercial airport department. The contact details, the food time limits, the foreign-carrier section and the courier process carry no separate dates of their own, so every figure on this page is dated by the day this site read it.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

The scope is inside the terminals

The first item of the claim notice frames the whole procedure as applying to an item lost inside a Capital Airport terminal building. That is the boundary the page draws for itself, and this page does not stretch it — not to checked baggage, which the page never mentions, and not to any other airport.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

Collecting in person: originals, and the ticket if you lost it on the way in

The fourth item of the claim notice is the one that matters most to a foreign visitor. An owner collecting a lost item in person needs to bring the original of a valid document — the notice names an identity card or a passport side by side — and, where the item was lost on transport into or out of the airport, must also produce the relevant ticket, naming air tickets, boarding passes, airport bus tickets and airport express rail tickets, and give seat details in as much detail as possible. The item is returned once the details have been verified and the formalities completed.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

Sending someone else: a hand-signed authorisation and two sets of documents

The fifth item of the claim notice covers collection by another person: a letter of authorisation signed by the owner in their own hand, the original of the owner's valid document such as an identity card or passport — or a photocopy of it — and the original of the collector's valid document. The asymmetry is in the text: the owner's document may be a copy, the collector's must be an original. Where the item was lost on transport into or out of the airport, the collector also produces the ticket and the seat details.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

Where the offices are, and the hours

Two offices are listed. For Terminal 2 the service location is the basement level of Terminal 2; for Terminal 3 it is inside the passenger service centre on the west side of level 1 of the T3-GTC. Both give the same service telephone number, 010-96158, which is also the airport service hotline printed at the top of the page, and both give service hours of 24 hours. The page lists no lost-and-found office for Terminal 1.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

Food is held on a four-tier clock and then destroyed

A separate section sets holding periods for lost food in order to standardise terminal lost-property management and guard against food safety risks, stating that items held beyond the period are destroyed under the rules. Fresh unprocessed natural foods — seafood, meat, fruit, vegetables and eggs — are held 24 hours. Frozen foods and dairy products, including frozen fish and prawns, meat, fresh milk, milk powder and cheese, are held 48 hours. Baked goods made mainly from flour or rice flour, bran, fats, eggs and milk, including fried foods, bread, cakes and pastries, are held 5 days. Vacuum-packed items — biscuits, chocolate, puffed snacks, meat, vegetables and seafood in vacuum packaging — are held 10 days.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

Destroying food needs police approval, which is the police appearing a second time

The sentence that closes the food section states that once the holding periods are reached the food is destroyed collectively with the approval of the police station, and asks passengers to claim items promptly. Together with the police signature on the notice, that is two separate points in one airport's published procedure where a public security body is inside the process rather than beside it.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

An item left in a foreign carrier's cabin is not the airport's to return

The page splits custody explicitly. Where an item is lost inside the cabin of a foreign airline, then because different carriers apply different requirements and standards, the whole process of keeping, dealing with and returning the item is managed and handled independently by that foreign carrier, and the lost-and-found office can help the passenger make contact and chase it up. Passengers are directed to contact the official customer service of the carrier concerned to follow up the search. So the question to settle first is where the item was left: in the terminal, or on the aircraft.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

Courier collection: the airport does not decide what can be sent

Where the owner cannot attend in person, the page allows them to authorise a courier company to collect the item on their behalf, and states that the range of items that can be collected this way is governed by the courier company's own acceptance rules. The airport publishes no list of its own. The second of the five steps is the airport-side gate in the process: the owner confirms the item's details with the lost-and-found office and that the item can be couriered.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

The courier route takes electronic copies, where attending in person takes originals

The courier steps require the hand-signed authorisation form and an electronic copy of a valid document to be sent to the courier company or to the T2/T3 service mailbox, bcatlfzx@163.com. The template is published on the page as a download named as an authorisation confirmation form for a lost item, and one mailbox serves both T2 and T3. Read against the in-person route, which requires document originals, the courier route is the one that works from outside the country.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

The listing is updated on working days only

The third item of the claim notice sets the rhythm of the online listing: during working days, Monday to Friday, the lost-property listing is updated daily; outside working days, at weekends and on public holidays, updates roll over to the next working day and are made in one batch. An item lost on a Saturday may therefore not appear in the listing until the following week, which is worth knowing before concluding that it was never handed in.

Official source: Beijing Capital International Airport Co., Ltd (www.bcia.com.cn), Facilities and Services; the public-notice section of the page is signed by the Capital Airport Public Security Bureau — 失物招领 — Lost and Found, Beijing Capital International Airport (carrying the 首都机场失物招领网上公示公告 notice signed 首都机场公安局) (source 2021-01-01; read October 9, 2026)

Shanghai was meant to be the second airport here

What the Shanghai lost-and-found page did and did not deliver

Recorded as a result rather than left out. The section exists; the procedure was not on the page, so this page covers one airport and says so in its own title.

The section exists on the Shanghai airport operator's own site

The breadcrumb on the page read Home › Service Facilities › Lost and Found, and the side navigation lists the section alongside on-site enquiries, the business centre, luggage storage, courier services, temporary boarding certificates and the terminal police station. So Shanghai Airport Authority does publish a lost-and-found section; what it does not publish on that page is a procedure.

Official source: Shanghai Airport Authority (www.shanghaiairport.com) — 失物招领 — Lost and Found section, Shanghai Pudong (Service Facilities) (read October 9, 2026)

The page delivered no claim procedure, and this page will not supply one

The page answered with 55360 bytes on the day of this check, with full navigation and footer, and no provision text in the content area. Searching the delivered markup for the words for claiming, intake, counter, service hours and opening hours, and for lostandfound, returned nothing. The only telephone number anywhere on it is the footer hotline shared by both Shanghai airports, 021-96990, which is a general service line and not a lost-and-found office number. Door numbers, opening hours, direct lines and a mailbox for Shanghai circulate on aggregator pages; none of them was on the official page, so none of them is on this one.

Official source: Shanghai Airport Authority (www.shanghaiairport.com) — 失物招领 — Lost and Found section, Shanghai Pudong (Service Facilities) (read October 9, 2026)

In short

The questions the airport's own page answers

Where to start, how long you have, what documents, who else can collect, what happens from abroad, the cabin split, and food.

I left something at Beijing Capital Airport — where do I start?

With one of the two entries the airport's own page names: the online lost-property listing, or a call to the terminal lost-and-found office. The offices are in the basement level of Terminal 2 and inside the passenger service centre on the west side of level 1 of the T3-GTC, both on 010-96158 and both open 24 hours. Before you call, have the features of the item and the place you lost it ready — the claim notice requires both to be described in detail.

How long does the airport keep a lost item?

Two periods are published on the page and they are counted from different days. Items received by the lost-and-found office are listed online for 1 year, counted from the day the item was picked up, and after that the page asks you to telephone rather than search. Separately, the notice states that under the Civil Code a lost item unclaimed for 1 year from the day the lost-property announcement is published becomes state property and is turned over to the treasury, after which the office no longer searches for or returns it. The page keeps those two starting points apart, and so does this page.

What documents do I need to collect it in person?

The original of a valid document — the notice names an identity card or a passport side by side, so a passport is named here, unlike in the railway rule, which says only valid identity document. If you lost the item on transport into or out of the airport, you also have to produce the relevant ticket, which the notice lists as air tickets, boarding passes, airport bus tickets and airport express rail tickets, and give seat details in as much detail as possible.

Can someone else pick it up for me?

Yes, with three things. A letter of authorisation you have signed in your own hand; your own valid document, which may be the original or a photocopy; and the original of the collector's valid document. Where the item was lost on transport into or out of the airport, the collector produces the ticket and seat details as well. The asymmetry is in the text: your document may be a copy, theirs may not.

I have already left China. Can it be posted to me?

The page provides for a courier collecting on your behalf, and this is the route that works from outside the country because it takes electronic copies rather than originals. Call or check the airport website, mini-programme or app for the item; confirm with the lost-and-found office that the item can be couriered; download the authorisation confirmation form; send the hand-signed form and an electronic copy of a valid document to the courier company or to the T2/T3 service mailbox, bcatlfzx@163.com; and the courier collects and ships once the details check out. What can be sent is governed by the courier company's own acceptance rules, not by an airport list.

I left it on the plane, not in the terminal. Does this still apply?

Not if the aircraft belonged to a foreign carrier. The page states that for an item lost inside a foreign airline's cabin, the whole process of keeping, dealing with and returning it is managed and handled independently by that carrier, because carriers apply different requirements and standards, and the airport's lost-and-found office can only help you make contact and chase it up. It directs you to the carrier's own official customer service. What happens to an item left in a Chinese carrier's cabin is not stated on the page, and this page does not guess.

I left food in my bag. Will it still be there?

Only within a published window, and the window is short. Fresh unprocessed foods such as seafood, meat, fruit, vegetables and eggs are held 24 hours; frozen foods and dairy products 48 hours; baked goods such as bread, cakes and pastries 5 days; and vacuum-packed items 10 days. Beyond the period the food is destroyed collectively with the approval of the police station. The airport gives the reason itself: standardising terminal lost-property management and guarding against food safety risks.

Does this page cover Shanghai, Guangzhou or any other Chinese airport?

No. Every figure here comes from Beijing Capital International Airport's own lost-and-found page, and the airport frames its procedure as applying to items lost inside its terminals. The Shanghai Airport Authority lost-and-found section page was opened in the same pass and carried no claim procedure, no counter location, no opening hours and no direct line in the markup it delivered. No other airport's page was opened, so nothing here should be read as a national rule.

Could not confirm

What this page will not assert

Most of it is one word: elsewhere. One airport published its procedure in full, and nothing on this page should be read as a rule for any other.

  • How any airport other than Beijing Capital handles a lost item. One airport's page was read in full. The Shanghai Airport Authority section page delivered no procedure text, and no page for Guangzhou, Shenzhen, Chengdu or any other airport was opened in this pass.
  • Contact details, counter locations or opening hours for lost property at Shanghai Pudong or Hongqiao. The only number on the official section page is the footer hotline shared by both airports, 021-96990, which is a general service line. Door numbers, direct lines, hours and a mailbox for Shanghai appear on aggregator pages and were not on the official page, so they are not published here.
  • How checked baggage is handled, and whether it follows a different procedure from an item left in a terminal. Beijing Capital's lost-and-found page does not mention checked baggage anywhere. A separate page on the same site covering unclaimed baggage was not opened in this pass, so the 90 day listing period attached to it in search summaries is not stated here.
  • Whether Terminal 1 at Beijing Capital has a lost-and-found office. The page lists offices for Terminal 2 and Terminal 3 only, and says nothing either way about Terminal 1.
  • What happens to an item left in the cabin of a Chinese carrier. The page addresses foreign carriers' cabins only, and assigns the whole process to the carrier in that case. It draws no line for domestic carriers, so this page draws none.
  • How long an ordinary non-food item is physically held before anything is done with it. The page publishes the 1 year online listing period and the four food tiers, and no holding period for anything else.
  • Whether the airport charges to keep or return an item. The page carries no word on fees of any kind.
  • Which article of the Civil Code the end-point sentence rests on. The sentence on this page is the airport's own statement of the law on its own page; no official text of the statute was opened in this pass, so no article number appears here and the wording is not extended to railways, hotels or any other holder of lost property.
  • What fields the online lost-property listing lets you search. Only the explanatory page was read in this pass; the search system behind it was not opened.
  • Whether the contact details, food tiers, foreign-carrier section and courier process date from the same day as the notice. Only the notice is dated, in Chinese characters for 1 January 2021; the other four sections carry no date of their own, so all of them are dated here by the day this site read the page.

Left on a train instead

The railway's own procedure: which station takes custody, the six particulars checked at handover, and two official texts that disagree on how long it is kept.

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Left in a taxi in Shenzhen

The one city procedure this site has read in full for a street taxi, including which authority takes the report.

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Left in your hotel room

What a hotel publishes about items found after checkout — and the one step in that chain nobody publishes.

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Phone gone, not just mislaid

If it was taken rather than left behind, the procedure is a different one from top to bottom.

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Flight delayed or cancelled

The other reason you end up back at a counter in the terminal, and what the airline owes you there.

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