Entry rule

What does the EES record about you, and what if it is wrong or you overstay?

In short

What is stored, for how long, and can a mistake be fixed?

The EES stores your travel-document data, every entry and exit, your face and fingerprints, and any refusal of entry. Entry and exit records are kept 3 years; your file 3 years and 1 day after your last exit, or 5 years if no exit was ever recorded. Overstaying puts you on a list border, immigration and visa staff can see — and there is a published route to have a record amended.

Back to entry rules

Applies to

Non-EU travellers on a short stay in the European countries using the EES.

Check before you rely on it

Fine amounts, detention rules and re-entry bans are set by each country's own law and are not published on the pages we opened, so no figure appears here.

Information checked:

An overstay used to be an argument about ink. Now it is a record, and a record can be both used against you and — this is the part almost nobody publishes — corrected.

Retention

How long each kind of record is kept

Note the third row: the longest retention is the one that applies when an exit is missing.

RecordKept forCounted from
Records of entries, exits and refusals of entry3 yearsThe date on which the record was created

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

Your individual file containing personal data3 years and 1 dayThe date of your last exit, or of your refusal of entry if you were not permitted to enter

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

Your file when no exit has been recorded5 yearsThe expiry date of your authorised stay — the longest retention on the list, and it is the one that applies if an exit is missing

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

Entry and exit records for a family member of an EU, EEA or Swiss citizen who holds no residence document and is accompanying them1 yearThe date the exit record was created

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

The same family member, where no exit has been recordedNot kept at allThere is no retention and no calculation of the length of the authorised stay for this group

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

After each period expires the data is erased automatically. The legal basis is Regulation (EU) 2017/2226 establishing the Entry/Exit System — Articles 14, 16 to 19 and 23 (Chapters II and III); transfers to third countries are governed by Article 41(1), (2) and (6), and Article 42.

The published facts

What the European Commission publishes about your record

Each line links the official page it came from and carries the day we opened that page.

The count is now the system's, so ask for it

You have the right to receive information from passport control officers on the maximum remaining duration of your authorised stay. There is also the official EES online tool — named, linked and explained in the next section — and the equipment installed at some crossing points runs the same tool. With no stamp in the passport, asking is how you find out.

How to check the duration of your authorised stay in the European countries using the EES and what happens if you overstay?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

Overstaying puts you on a list, not just in a file

Stay longer than permitted and you are identified as an overstayer, and your data is automatically added to a list that passport control officers, immigration officers and visa-issuing staff can all see. It follows you into the next application, not only the next border.

How to check the duration of your authorised stay in the European countries using the EES and what happens if you overstay?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

What follows the list is national law, not one European penalty

Consequences depend on the national legislation of the country concerned: you may be removed from the territory, be subject to administrative fines or detention, or be prevented from re-entering. Because each country sets its own, no single figure applies, and this page does not invent one.

How to check the duration of your authorised stay in the European countries using the EES and what happens if you overstay?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

There is a published way off the overstayer list

If you provide the competent authorities — the official page names border authorities and immigration authorities — with credible evidence that you exceeded the authorised duration because of unforeseeable or mitigating circumstances, the official example being hospitalisation due to a serious injury, your data can be amended in the system and you can be removed from the list. Keep the documents that prove it.

How to check the duration of your authorised stay in the European countries using the EES and what happens if you overstay?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

You can ask to see, correct or delete your record

You have the right to request access to data relating to you, to request that inaccurate or incomplete data is corrected, and to request that unlawfully processed data is erased and/or that specific data are not processed — that last limb is a restriction rather than a deletion, and it is easy to miss. To use any of these you contact an authority in one of the countries using the EES, preferably one you actually travelled to; which authority is set out in the next section.

What rights do you have as regards to your personal data?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

If they say no, there is a second door

Lodging a complaint means asking for a fresh assessment, for instance when your request to access, delete or amend your data is refused. It goes to the supervisory authority of the country that processed your data, or to the European Data Protection Supervisor for processing by European agencies such as Frontex, eu-LISA or Europol.

How can you make a complaint about your data?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

Who can look at it

Border, visa and immigration authorities in the participating countries, plus law enforcement authorities and Europol for law enforcement purposes. Carriers can check only whether a short-stay visa holder has used up the entries their visa allows, and see no further personal data.

Who can access your personal data?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

The stay clock does not run for some family members

The calculation of authorised stay, and the alerts raised when it expires, do not apply to non-EU family members of EU, EEA or Swiss nationals who are accompanying or joining them in a country other than the national's own. If that is you, the overstay machinery described here is not aimed at you.

How to check the duration of your authorised stay in the European countries using the EES and what happens if you overstay?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Data held by the EES (read October 6, 2026)

Check it yourself

The official day calculator, and who to write to when the record is wrong

Two things this page used to mention without being able to link. Both are published by the European Commission on the EES site itself.

What to knowWhat the official page saysWhere to check it
The official calculator is a page, not an appYou can check the number of days you are still allowed to stay through the EES online tool, which the European Commission publishes on this page and also runs on the equipment installed at some external borders. It is the same tool in both places, so there is nothing to download and no third-party calculator to trust.Check how long you can stay — what the tool is

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Check how long you can stay (read October 6, 2026)

The answer is a verdict plus a numberThe tool tells you whether your entry is allowed — the official wording is 'OK' or 'not OK' — and how many days you are still allowed to stay. 'Not OK' is the tool's own vocabulary for a stay it will not clear, not an error message, and it is worth knowing that before you see it.Check how long you can stay — what you receive

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Check how long you can stay (read October 6, 2026)

Have these four things ready before you open itThe destination country using the EES, your travel document type and number, the three-letter code of the country that issued it (the page's own example is 'CAN' for Canada), and your intended date of arrival, your intended date of departure, or both, depending on your situation. The form uses the current date if you give no arrival date.Check how long you can stay — Information you need to provide

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Check how long you can stay (read October 6, 2026)

It cannot see anything that started before 10 April 2026In the Commission's own capitals: the remaining authorised stay does NOT reflect any time spent in the Schengen area that began before 10 April 2026, whether that visit ended before that date or continued past it. This is a permanent property of the data, not a launch glitch — if your current or recent trip straddles that date, the official count can read in your favour while your real count does not.Check how long you can stay — please note

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Check how long you can stay (read October 6, 2026)

Some family members are outside the calculator entirelyThe tool, formally the Authorised stay verification tool, applies only to non-EU nationals travelling for a short stay. It expressly does not apply to a family member of a Union citizen covered by Directive 2004/38/EC, or of a third-country national with equivalent free movement rights, who holds no residence card under that Directive and no residence permit under Regulation (EC) No 1030/2002.Check how long you can stay — footnote 2 under the form

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Check how long you can stay (read October 6, 2026)

A correction request goes to the data controllerThe data controller is the authority responsible for handling requests relating to your rights, and the official instruction is that you should contact it to access or correct your EES data. The Data Protection Officer can provide guidance and support you in exercising your rights, but the page states that the DPO does not replace the controller in handling those requests — so send the request itself to the controller.Contact details — Who can you contact regarding the processing of your personal data in the EES?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Contact details for data protection matters (read October 6, 2026)

A complaint goes to the third door, the supervisory authorityThe supervisory authority is where you go for more information about your rights, or to lodge a complaint if you believe your data has not been processed in accordance with the data protection rules. Three roles, three purposes: the controller decides, the DPO helps you ask, the supervisory authority hears the complaint.Contact details — Who can you contact regarding the processing of your personal data in the EES?

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Contact details for data protection matters (read October 6, 2026)

The addresses are published, 29 countries deepThe EES site publishes a national contact directory covering 29 countries, each with a Data Controller, a Data Protection Officer and a Supervisory Authority — institution names in English and the national language, postal addresses and email. You do not have to hunt a national ministry site to find out where to write.Contact details — National Contact details for data protection matters

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Contact details for data protection matters (read October 6, 2026)

Which office is the right office can depend on the force, not just the countryGermany lists five Data Controllers — the Federal Police, the Federal Customs Directorate, the Bavarian Border Police, the Hamburg Water Police and the Federal Office of Administration — and three supervisory authorities, federal, Bavarian and Hamburg. Austria names joint controllers under Article 26 GDPR plus nine provincial police directorates, and Spain adds regional authorities for Andalucía, Catalonia and the Basque Country. Remembering the airport is not enough; work out who checked you.Contact details — country blocks for Germany, Austria and Spain

Source: European Commission, Directorate-General for Migration and Home Affairs, on the official EES site travel-europe.europa.eu (developed and hosted by eu-LISA) — Contact details for data protection matters (read October 6, 2026)

These rows are read off the European Commission's own EES pages: the stay calculator it publishes and the contact directory it maintains. They say what the tool answers, what it cannot see, and which of the three offices decides what. They do not say how long a correction or a complaint takes to be decided, what a national authority will accept as evidence, or which countries' equipment is working on the day you arrive — no page we could open publishes those, so this page does not state them. Individual mailboxes and named officials are left on the official directory rather than copied here, because a stale address is worse than a link.

When it will not answer · read October 6, 2026

“It will not tell me how many days I have left.” Here is what that state is

The section above is about a tool that answers. This one is about the other end, which almost nobody publishes: what an official day-count tool says when it refuses, and what the refusal is actually about. The European Commission's own short-stay calculator ships six such messages, and read together they are reassuring — every one of them is about the dates in front of it, not about you.

What it means for youThe official wordingWhere to check it
The refusal is a published state, with published causes

The Commission's own stay calculator ships a message for the case where it will not return a number. It is not an error page and not a verdict about you: it is one of six messages the tool publishes, and the other five say which part of the input it could not work with.

“Calculation of stay is not possible”

Interface message feedback_function_6Calculator of travel days remaining under a Schengen short-stay visa — the Commission's short-stay calculatorEuropean Commission, Directorate-General for Migration and Home Affairs — no publication or last-updated date is printed; the tool's own text fixes its lower bound at 22 April 2013, read 2026-10-06.
The commonest cause is a stay with only one half of its pair

Two of the six messages name exactly that: an entry with no matching exit, or an exit with no matching entry. This is the same shape of defect as a border record where one crossing was never registered — which is what the correction section on this page is about. If a tool refuses you a number for this reason, the thing to fix is the record or the dates, not your travel plan.

“The stay with exit date [DATE1] has no entering date / The stay with entering date [DATE1] has no exit date”

Interface messages feedback_function_1 and feedback_function_2Calculator of travel days remaining under a Schengen short-stay visa — the Commission's short-stay calculatorEuropean Commission, Directorate-General for Migration and Home Affairs — no publication or last-updated date is printed; the tool's own text fixes its lower bound at 22 April 2013, read 2026-10-06.
The other three causes are dates that contradict each other

An entry later than its own exit, an exit later than the control date, or a stay beginning before the previous stay ended. Read the six together and the pattern is the reassuring part: every published reason this tool declines is about the shape of the dates in front of it. None of them is about your status, your nationality or anything a border authority has decided about you.

“The stay with entering date [DATE1] is later than the exit date [DATE2] / The exit date [DATE1] is later than the Entry/Control date [DATE2] / The stay with entering date [DATE1] is before exit date in the previous stay [DATE2]”

Interface messages feedback_function_3, _4 and _5Calculator of travel days remaining under a Schengen short-stay visa — the Commission's short-stay calculatorEuropean Commission, Directorate-General for Migration and Home Affairs — no publication or last-updated date is printed; the tool's own text fixes its lower bound at 22 April 2013, read 2026-10-06.
It will not compute anything that began before 22 April 2013

A sixth refusal condition, and the only date the tool publishes about itself. It matters mostly as proof that this tool has hard limits it states openly rather than hiding behind a generic failure.

“The date of entry into force of the 'new' definition of 'short stay' is 18 October 2013 and therefore the calculator cannot be used for entries/stays earlier than 22 April 2013 (= 18.10.13 minus six months).”

Interface message messageStartDate_variableCalculator of travel days remaining under a Schengen short-stay visa — the Commission's short-stay calculatorEuropean Commission, Directorate-General for Migration and Home Affairs — no publication or last-updated date is printed; the tool's own text fixes its lower bound at 22 April 2013, read 2026-10-06.
And when it does give you a number, the number is not a permission

Worth reading next to any day count, including the ones on this page. The tool disclaims its own output: the arithmetic is help, not an entitlement, and the decision at the border belongs to the border authority.

“The calculator is a helping tool only; it does not constitute a right to stay for a period resulting from its calculation.”

Disclaimer printed under the formCalculator of travel days remaining under a Schengen short-stay visa — the Commission's short-stay calculatorEuropean Commission, Directorate-General for Migration and Home Affairs — no publication or last-updated date is printed; the tool's own text fixes its lower bound at 22 April 2013, read 2026-10-06.
The official app is not where you check your days — the FAQ says so itself

Travellers assume the official Travel to Europe app holds their entry/exit record and their remaining days. Question 14 of the official FAQ answers both halves in one sentence: it does not have that function, and for the duration of an authorised stay it points you at a separate tool. Note the verb the EU chooses — estimate. The link behind 'here' is not printed as a URL in the document, so this page does not assert which page it resolves to.

“No, the app does not have this functionality. However, if you wish to estimate the duration of your authorised stay in the Schengen area, you can do this here.”

Question 14 — Can I use the app to track the status of my entry/exit?Travel to Europe FAQ — 8 pages, 38 questionsFrontex, the European Border and Coast Guard Agency, published on the EU's travel-europe.europa.eu domain — no date is printed anywhere in the document, read 2026-10-06.
Nor will the app tell you a decision was made about you

The same FAQ, from the other direction: submitting your journey in the app gets you a confirmation that the data was received, and nothing more. So an app that shows you no status is an app working as designed — not a sign that something has gone wrong with your record.

“No, the app will not provide details about the decision regarding your, or your co-traveller's(s'), entry or exit. As the app is used for pre-registration of data in the Entry/Exit System, it will only notify you if the information you submitted has been successfully received and accepted by the system. The decision is made by border authorities at the border crossing point.”

Question 23 — Will I get a confirmation that I'm allowed to travel after submitting my journey?Travel to Europe FAQ — 8 pages, 38 questionsFrontex, the European Border and Coast Guard Agency, published on the EU's travel-europe.europa.eu domain — no date is printed anywhere in the document, read 2026-10-06.

These rows are the Commission's own short-stay calculator and Frontex's own FAQ, quoted as they are published. They say what an official stay-length tool does when it will not give you a number, that every published reason is about the dates it was handed rather than about the traveller, that its answer is explicitly not a right to stay, and that the official mobile app neither holds your entry/exit record nor reports any decision to you. They are not the Entry/Exit System's own interface: if the message you saw came from a border kiosk or from an EES-fed service, this page cannot tell you that body of software uses the same wording, because it could not open any EU page that publishes those messages. The calculator is also a separate tool from the authorised-stay check described further up this page, so do not read the six refusal messages as that tool's error list. And nothing here tells you how long a record correction takes or what a national authority will accept as evidence — see the could-not-confirm box below.

If the record is wrong

Five steps to have an EES record amended

  1. 1.Work out which country recorded the entry or exit you believe is wrong — the request goes to a country, not to the EU in general.
  2. 2.Send the request to that country's data controller — the authority the official contact page names as responsible for handling requests relating to your rights. Its address is in the EES site's own national contact directory, and the official advice is to prefer a country you actually travelled to. The Data Protection Officer listed beside it can help you make the request, but the same page says the DPO does not replace the controller in handling it.
  3. 3.State which of the three rights you are exercising: access to your data, correction of inaccurate or incomplete data, or erasure of unlawfully processed data and/or a request that specific data are not processed.
  4. 4.If the overstay was caused by unforeseeable or mitigating circumstances, attach the credible evidence — the official example is hospitalisation for a serious injury — because that is what allows the record to be amended and the overstayer flag removed.
  5. 5.If the request is refused, lodge a complaint with that country's supervisory authority, or with the European Data Protection Supervisor where a European agency did the processing.

In short

Overstay and record questions

Counting days without a stamp, what an overstay flag leads to, and the route back — then the three about a tool that will not give you a number at all: whether that means your record is wrong, what the official app can and cannot show you, and whether a day count is permission to stay.

How do I know how many days I have left in Europe without a passport stamp?

Ask the passport control officer — you have the right to be told the maximum remaining duration of your authorised stay. There is also the official EES online tool, published by the European Commission on the EES site, and the equipment at some crossing points runs the same tool. Because there is no stamp any more, this is now a step you take rather than something you can read off your passport.

Is there an official tool to check how many days I have left in the Schengen area?

Yes. The European Commission publishes the EES online tool on its 'Check how long you can stay' page, and the same tool runs on the equipment installed at some external borders. You give it the country you are visiting, your travel document type and number, the three-letter code of the country that issued it, and your intended arrival or departure date; it answers 'OK' or 'not OK' and tells you how many days you are still allowed to stay.

Does the official day count include trips I made before April 2026?

No, and the Commission says so in capitals: the remaining authorised stay does NOT reflect any time spent in the Schengen area that began before 10 April 2026, whether that visit ended before that date or ran past it. If your current or recent trip straddles 10 April 2026, the official tool can show more days than you really have, and the risk of that gap is yours, not the system's.

Should I write to the data controller or the data protection officer?

Send the request itself to the data controller. The official contact page calls the controller 'the authority responsible for handling requests relating to your rights' and says the Data Protection Officer 'does not replace the controller' in handling them — the DPO is who you ask for help making the request. Complaints are a third door again: those go to the supervisory authority, or to the European Data Protection Supervisor where a European agency did the processing.

What actually happens if I overstay in the Schengen area now?

You are identified as an overstayer and added automatically to a list that border, immigration and visa staff can see. What follows depends on the country's own law and can include removal from the territory, administrative fines or detention, and being prevented from re-entering. No single European figure exists, so treat any specific number you read elsewhere with suspicion.

I overstayed because I was in hospital. Can that be fixed?

There is a published route. If you give the competent authorities credible evidence that you exceeded the authorised duration because of unforeseeable or mitigating circumstances — the official example is hospitalisation due to a serious injury — your data can be amended and you can be removed from the overstayer list. Keep the hospital documentation.

The EES has my entry or exit wrong. How do I get it corrected?

Write to the data controller of one of the countries using the EES, preferably one you travelled to, and ask for correction of inaccurate or incomplete data. The EES site publishes a national contact directory covering 29 countries, with the controller, the Data Protection Officer and the supervisory authority for each. If the request is refused, you can lodge a complaint with that country's supervisory authority, or with the European Data Protection Supervisor when a European agency did the processing.

How long does the EES keep my data?

Entry, exit and refusal records are kept for 3 years from creation, and your individual file for 3 years and 1 day from your last exit or refusal. If no exit was recorded, the file is kept for 5 years from the expiry of your authorised stay. After each period expires the data is erased automatically.

The official tool will not tell me how many days I have left. Does that mean my record is wrong?

Not necessarily, and the published evidence points the other way. The European Commission's short-stay calculator ships six refusal messages, the general one reading 'Calculation of stay is not possible', and every one of the other five is about the dates it was given: a stay with no entry date, a stay with no exit date, an entry later than its exit, an exit later than the control date, or a stay that begins before the previous one ended. None of them is about the traveller, their nationality or any decision taken about them. A missing half of a pair is worth taking seriously, though, because that is the same defect as a crossing the border system never registered — which is exactly what the correction route on this page is for. One caution: we could not find the Entry/Exit System's own wording for this state on any EU page, so this answer describes the Commission's calculator and does not claim the border systems phrase it the same way.

Can the Travel to Europe app show me my entry/exit record or my remaining days?

No. Question 14 of the official Frontex FAQ states that the app does not have that functionality and, for the duration of your authorised stay, points you to a separate tool to estimate it. Question 23 adds that the app will not give you details of any decision about your entry or exit either — it only confirms that pre-registered data was received and accepted, and the decision is made by border authorities at the crossing point. So an app showing you nothing about your status is behaving as published, not failing.

If a calculator says I still have days left, am I allowed to stay?

No, and the tool says so itself: 'The calculator is a helping tool only; it does not constitute a right to stay for a period resulting from its calculation.' Treat any day count — the Commission's, a border kiosk's or this page's arithmetic — as a way to check your own counting, not as permission. The decision belongs to the border authority at the crossing point, and the stay-check tool described above also cannot see time in the Schengen area that began before 10 April 2026, so a count in your favour can still be short of the truth.

Could not confirm

Numbers this page will not give you

Figures that circulate but were not on a page we could open. We name the gap rather than fill it.

  • Any actual fine amount, detention rule or re-entry ban length. The official page says these depend on national legislation and publishes no figures, so neither does this page.
  • How long a correction or complaint takes to be decided. No published service standard appears on any of the four official EES pages we opened, including the contact directory that names the deciding authorities.
  • What counts as credible evidence beyond the official example of hospitalisation for a serious injury. The wording is open, and we will not narrow it by guessing.
  • Whether an amended record removes the overstay from every downstream system a visa officer might consult. The page states removal from the list, and no more.
  • Why the official stay tool and the official contact directory both list the same 29 countries and neither includes Cyprus or Ireland. The two pages we read agree on the roster and explain nothing about it, so this page reports the count and not a reason for it.
  • The exact system message travellers are searching for — that a remaining authorised stay cannot currently be calculated because of temporary incomplete data in the entry/exit system — was not found on any EU page we could open. Four reads across travel-europe.europa.eu (which serves a JavaScript shell with no readable text to every tool tried here), a 38-question Frontex FAQ read page by page, and two searches restricted to EU domains all came back without it. So this page quotes the European Commission's calculator, which publishes its own refusal messages, and does not put that sentence in the EU's mouth. If you were shown it, the wording is real; we simply cannot source it, and we will not paraphrase an institution we have not read.
  • What to do after an official tool refuses you a number. Nothing opened publishes a procedure for that specific situation. The published reasons are all about incomplete or inconsistent dates, which is why the record-correction route above is the nearest official remedy — but no EU page says so in those words, so this page does not claim it does.

What happens at the border

The companion page: first-crossing registration, why there is no stamp, and what refusing the scan means.

Open page

Entry rules

Where this sits among the other entry-and-document rules on the site.

Open page

Stay extension and overstay rules

The same class of problem on a different border, with its own penalties and its own paperwork.

Open page

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