One rulebook, in force, and a 2026 document that runs alongside it rather than replacing it
The rule is 《残疾人航空运输管理办法》, carried on the regulator's own government-document page with 『文号:民航发〔2014〕105号』, 『发文日期:2015-01-22』 and 『有效性:有效』 in its metadata block. Note that the document number is a 2014 number while the issue date is 2015. 第二条 draws the line by carrier, not by passenger nationality: 『本办法适用于依照中华人民共和国法律设立的承运人使用民用航空器运送残疾人而收取报酬的国内、国际航空运输,或经承运人同意而办理的免费航空运输。』 Nothing in the 65 articles distinguishes passengers by the passport they hold.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
Almost every right in the rulebook hangs on one defined term
第四条(二) defines it: 『“具备乘机条件的残疾人”是指购买或持有有效客票,为乘坐客票所列航班到达机场,利用承运人、机场和机场地面服务代理人提供的设施和服务,符合适用于所有旅客的、合理的、无歧视运输合同要求的残疾人。』 A valid ticket, travelling on the flight it names, using the facilities the carrier and airport provide, and meeting the same reasonable non-discriminatory contract terms as everyone else. 第六条 then makes the whole catalogue free: 『承运人、机场和机场地面服务代理人应免费为具备乘机条件的残疾人提供本办法规定的设施、设备或特殊服务。』
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
The 48-hour request window — the deadline the whole page turns on
第十二条第一款: 『具备乘机条件的残疾人需要承运人提供下列设备设施或服务时,应在定座时提出,最迟不能晚于航班离站时间前48小时:』 Five items follow, and three of them are device items: 『(二)托运电动轮椅;』, 『(三)提供机上专用窄型轮椅;』 and 『(一)供航空器上使用的医用氧气;』. The clock runs to 航班离站时间, so an evening flight 47 hours out is already past it. 第十二条第二款 adds that once the request is made, 『承运人应通过其订座系统或其他手段,确保该需求被记录,并及时传递到相关人员。』
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
The 24-hour reply duty covers four of those five items, not all five
第十二条第三款 is written narrowly: 『承运人应在24小时内答复具备乘机条件的残疾人,是否能够提供本条(一)至(四)项所需求的服务。』 Items (一) to (四) — oxygen, a checked electric wheelchair, the onboard narrow aisle wheelchair, and service for a group of passengers with disabilities — carry the 24-hour answer. The fifth item does not, and the fifth item is the service dog. So the reply duty is not a blanket promise that every special request comes back inside a day.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
At the airport you are on a different clock from everyone else on your flight
第二十二条第一款: 『具备乘机条件的残疾人需要承运人提供第十二条或本章规定的登机、离机协助的,应在普通旅客办理乘机手续截止前2小时在机场办理乘机手续。』 The baseline is not departure time — it is the moment general check-in closes, and you are due two hours before that. 第三十六条 puts a checked electric wheelchair on the same mark: 『电动轮椅应托运,具备乘机条件的残疾人托运电动轮椅,应在普通旅客办理乘机手续截止前2小时交运,并符合危险品航空运输的相关规定。』
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
Missing either deadline downgrades the service rather than cancelling it
第二十二条第二款 is the consequence clause and it is worth reading closely: 『具备乘机条件的残疾人未能按第十二条要求提前通知或未按本条要求提前在机场办理乘机手续的,承运人应在不延误航班的情况下尽力提供上述服务或协助。』 No request filed and no early check-in does not mean refusal — it means best efforts, conditional on not delaying the flight. 第七条 and 第八条 keep the refusal door narrow: a carrier may not refuse a qualifying passenger over appearance or involuntary behaviour, must state the legal basis for any refusal, and 『具备乘机条件的残疾人要求提供书面说明的,承运人应在拒绝运输后10日内提供。』
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
Annex 1 is only three categories and nine device names
The annex is a single table with two columns, 『类别』 and 『助残装置』. 肢残 lists 『助行器』, 『拐杖』, 『折叠轮椅』 and 『假肢』. 聋人 lists 『助听设备』, 『电子耳蜗』 and 『助听器』. 盲人 lists 『盲杖』 in 『多功能』 and 『简易』 forms plus 『助视器』 and 『盲人眼镜』. There is no number anywhere in the table — no count, no size, no weight. And the chair on it is the folding chair, not a wheelchair in general: an electric wheelchair, a non-folding manual wheelchair and a portable oxygen concentrator are not on this table at all.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), PDF attached to the rule page itself — 《残疾人航空运输管理办法》附件一《可带进客舱的助残设备》— Annex 1, the cabin assistive-device table (source 2015-01-22; read October 19, 2026)
What Annex 1 buys you in the cabin, and the words that limit it
第三十四条: 『承运人不得将附件一规定的、具备乘机条件的残疾人带进客舱的助残设备作为随身携带物品进行限制。』 Then the two sentences that are easy to miss: 『客舱内有存放设施和空间的,按照先到先存放的原则办理,助残设备的存放应当符合民航局关于安保、危险品航空运输的相关规定。』 and 『客舱内没有存放设施或空间的,应将助残设备免费托运。』 First come, first stowed — so the protection is against being counted as ordinary hand baggage, not a reservation of cabin space. Where there is no space, the device is checked free rather than left behind.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
One more device travels free beyond the annex, and the quantity is written as one
第三十五条, in full: 『具备乘机条件的残疾人可免费托运1件附件一规定外的助残设备。』 One item, checked, free, outside the annex list. The rule does not say what it may be and sets no weight or size for it.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
The electric wheelchair battery is handed to a different rulebook, and this page will not fill it in
第三十六条 requires an electric wheelchair to be checked and 『符合危险品航空运输的相关规定』; 第三十四条 likewise makes cabin stowage subject to 『民航局关于安保、危险品航空运输的相关规定』. Both clauses point outward and neither copies a figure: there is no watt-hour limit, no battery count and no packing instruction anywhere in the 65 articles. This page therefore publishes none. The site's power-bank page carries the lithium-battery rules that were actually read, and the dangerous-goods rule covering wheelchair batteries specifically was not opened in this pass.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
Your own wheelchair goes as far as the cabin door, and the handover happens there
第二十条: 『具备乘机条件的残疾人愿意在机场使用自己轮椅的,可使用其轮椅至客舱门。』 第三十八条 closes the loop at both ends: 『除另有规定外,承运人应在靠近客舱门的地方接受托运和交回助残设备,以便具备乘机条件的残疾人能尽可能使用自己的助残设备。』 第三十九条 then sets the unloading order — 『托运的助残设备应从货舱中最先取出,并尽快送到客舱门交给具备乘机条件的残疾人。』 — and 第四十一条 adds 『助残设备的运输优先于其他货物和行李,并确保与具备乘机条件的残疾人同机到达。』
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
You cannot be asked to sign away a damage claim on the device
第四十二条: 『承运人不得要求具备乘机条件的残疾人签署免责文件,放弃其对助残设备损坏或丢失进行索赔的权利,收运时已损坏的除外。』 The one exception is damage that already existed when the device was accepted. 第三十七条 puts the packing duty on the carrier: a tag is attached, the identification stub goes to the passenger, and 『为防止丢失和损坏,承运人应将助残设备及其拆卸下的部件进行适当包装。』 What the rule does not give is any compensation figure.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
Equipment to move through the airport is free, and there is a 30-minute limit on being left alone
第十九条: 『承运人、机场和机场地面服务代理人应当为具备乘机条件的残疾人免费提供登机、离机所需要的移动辅助设备,包括但不限于航站楼内、登机口至远机位的无障碍电动车、摆渡车以及在机场及登机、离机时使用的轮椅、机上专用窄型轮椅。』 第二十一条 then sets the one hard time limit on the ground: 『具备乘机条件的残疾人在地面轮椅、登机轮椅或其他设备上不能独立移动的,承运人、机场和机场地面服务代理人按各自责任不得使其无人照看超过30分钟。』 第十八条 adds that movement inside the terminal may not be restricted to a particular area.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
A medical certificate can be demanded in two situations only, and it expires in ten days
第十五条 opens with the prohibition, not the permission: 『除以下情况外,承运人不得要求具备乘机条件的残疾人提供医疗证明:』 The two situations are 『(一)在飞行中需要使用医用氧气;』 and 『(二)承运人有合理理由认为残疾人在飞行过程中没有额外的医疗协助无法安全地完成航空旅行。』 Its shelf life is fixed: 『医疗证明应当在具备乘机条件的残疾人在航班离站之日前10日内开具。』 第四条(三) defines what the document has to say — 『由医院出具的、说明该残疾人在航空旅行中不需要额外医疗协助能安全完成其旅行的书面证明。』
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
Seating: four requests the carrier owes best efforts on, not a guaranteed allocation
第二十三条 bars the carrier from confining you to a particular seat or barring you from any seat. 第二十四条 then lists requests, under a verb that is weaker than it looks: 『具备乘机条件的残疾人提出以下座位需求的,承运人应尽力做出安排:』 The first is the movable-armrest aisle seat — 『(一) 具备乘机条件的残疾人使用机上轮椅进入客舱后,无法进入带固定扶手的过道座位的,承运人应为其提供一个带活动扶手的过道座位或方便出入的座位;』 — and the fourth covers restricted leg movement. 第十四条 is the matching information duty: on request the carrier tells you where the movable-armrest seats are, which seats are not offered, what the aircraft's limits are, what cannot be stowed in cabin or hold, and whether there is an accessible lavatory.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
Boarding, off-peak deplaning, and what happens when the flight goes wrong
第二十九条: 『通常情况下,承运人、机场和机场地面服务代理人应安排具备乘机条件的残疾人及其陪伴人员优先登机及错峰离机。』 The same article puts you first in line when a flight has to be offloaded. 第三十条 prefers a jet bridge and, where there is none, requires boarding assistance including staff, an ordinary wheelchair, the onboard narrow aisle chair, air stairs or a lift. 第三十二条 covers an irregular flight: proactive information on refunds, endorsement and rebooking, a designated rest area with accessibility taken into account when accommodation is arranged, and asking what is needed rather than waiting to be asked.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 政府公文; 办文单位:运输司 — 《残疾人航空运输管理办法》— Measures for the Administration of Air Transport of Passengers with Disabilities, 民航发〔2014〕105号, 有效性:有效 (source 2015-01-22; read October 19, 2026)
The 2026 measures add a duty for non-electric chairs and only an encouragement for electric ones
《关于加强残疾人航空运输保障能力的若干措施》(民航规〔2026〕7号, 落款 『2026年6月15日』) splits the two cases deliberately. Non-electric: 『残疾人使用非电动轮椅的,承运人、机场运营人等单位应当允许残疾人到舱门口托运与交回』. Electric: 『残疾人使用电动轮椅的,在符合安全标准的前提下,鼓励有条件的机场运营人允许电动轮椅到舱门口托运。』 One is 应当允许, the other is 鼓励 and limited to airports 有条件的. The covering notice also sets the relationship with the 2015 rulebook — the two are to be implemented 『一并贯彻落实』, so the newer document adds to the older one rather than superseding it.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 规范性文件; full-text PDF attached to the normative-document page — 《关于加强残疾人航空运输保障能力的若干措施》— Measures to Strengthen Accessible Air Transport Capacity, 民航规〔2026〕7号, 有效性:有效 (source 2026-06-15; read October 19, 2026)
What the 2026 measures promise about terminals, and the condition attached to it
四(一) lists the terminal fittings: 『确保机场内无障碍停车位、无障碍通道、轮椅坡道、盲道、低位值机柜台、低位服务柜台、低位饮水机、无障碍卫生间、语音提示系统、屏幕显示系统、标识系统等配置齐全、功能完好。』 But the planning duty behind it is conditional: 『机场运营人在新建、改建、扩建、升级改造时』 — new build, rebuild, extension or upgrade. So this is not a statement that every Chinese terminal has a low check-in counter today. Cabin fittings are softer still: 『承运人应当逐步完善客舱内无障碍设施设备,包括配备可调节扶手、安全带加长装置,在客舱内常备机上专用窄型轮椅等。』 — 逐步完善, a progressive duty.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 规范性文件; full-text PDF attached to the normative-document page — 《关于加强残疾人航空运输保障能力的若干措施》— Measures to Strengthen Accessible Air Transport Capacity, 民航规〔2026〕7号, 有效性:有效 (source 2026-06-15; read October 19, 2026)
Where to file the request, and the single point of contact at the airport
四(二): 『承运人应当建立多渠道、响应及时的残疾人旅客服务申请系统,支持官方网站、直销平台、手机 APP、客服热线等多种预订和申报方式,优化网站、APP等渠道的信息无障碍功能。』 Four named channels — the carrier's own website, its direct-sales platform, its app and its hotline. The same section requires the request to be labelled by disability type and carried through to check-in, security, boarding, cabin and ground handling. At the airport, 四(三) gives the counter a first-contact duty: 『机场综合服务柜台或爱心柜台应当履行首问负责制』, and the 2015 rulebook's 第十六条 is where that counter comes from in the first place.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 规范性文件; full-text PDF attached to the normative-document page — 《关于加强残疾人航空运输保障能力的若干措施》— Measures to Strengthen Accessible Air Transport Capacity, 民航规〔2026〕7号, 有效性:有效 (source 2026-06-15; read October 19, 2026)
Jet bridge priority, ramp boards, and an escort for a passenger travelling alone
四(三) requires the airport operator to coordinate carriers and ground agents to 『优先安排轮椅旅客及其陪伴人员经廊桥登离机』 and, where a jet bridge or lift platform is used, 『应当统一配备尺寸适宜的斜坡导板』 to remove the height difference. For an unaccompanied passenger the duty is explicit and the extension is not: an escort 『为有明确需求的无人陪伴残疾人旅客提供专人陪伴服务』 is 应当, while covering the whole chain from the drop-off point to the pick-up point is 鼓励. Note the document itself writes 首问负责制 in one place and 首问责任制 in another.
Official source: Civil Aviation Administration of China (www.caac.gov.cn), 信息公开 — 规范性文件; full-text PDF attached to the normative-document page — 《关于加强残疾人航空运输保障能力的若干措施》— Measures to Strengthen Accessible Air Transport Capacity, 民航规〔2026〕7号, 有效性:有效 (source 2026-06-15; read October 19, 2026)